Is Blossom Flower Delivery Legit? (Spoiler: Not Really)

Let me share my moment of pure panic when I recently ordered flowers online.

I remembered my friend’s birthday (about 36 hours too late) and felt rushed to find a way to apologize and wish her a lovely belated birthday. She lives across the country, and while I couldn’t magically teleport myself to California, I figured a beautiful bouquet could say, “I love you, I didn’t totally forget you, and please don’t hate me.” You know, the basics that only fresh blooms can say.

So I did what most people do when they’re desperate and caffeinated at 11 p.m. I Googled “flower delivery near me” and landed on a sponsored site called Blossom Flower Delivery. The website looked… fine. Not fabulous, not awful. Just generic enough to feel safe. That was a big mistake if you want a spoiler now.

So I placed an order, received the confirmation email and proof of payment, and exhaled. Pew, problem solved. But then… nothing. For three full days, there were no notifications, feedback, or flowers.

I’ll share exactly what went wrong, what I wish I’d known beforehand, and why I should’ve just gone with UrbanStems from the start.

My Blossom Flower Non-Delivery Experience 

I ordered what was supposed to be a cheerful birthday bouquet with sunflowers, pink roses, and some little filler things I couldn’t identify, but it looked cute in the photo. I paid about $65 after fees with the promise of next-day delivery. 

The next day came and went, but the flowers were a no-show at my friend’s home.

I emailed their support. Nothing. The day after that? Still nothing. Finally, on day three, I got an email saying, “Your order has been marked delivered.” 

Except it wasn’t. Not to my friend’s apartment. Not to the building. Not even to the wrong address. It was simply marked delivered to… someone? Somewhere? No one? Nowhere?

Their customer service solution? “We’re sorry. We can’t provide a refund once the order is marked as delivered.” So, since they said it was delivered, I had paid $65 for invisible flowers that didn’t get to where I was sending them.

I felt like I had just been swindled by a tulip scam. And not even a clever one.

What Is Blossom Flower Delivery Really?

Blossom Flower Delivery markets itself as an online flower delivery service. But it appears to be a middleman, a faceless order-passer that sends your request to local florists, often with vague instructions and zero quality control. 

The company creates a persona that makes them appear like a dedicated flower merchant who works with only the best local florists and a large warehouse from which they ship beautiful arrangements.

But…

They don’t design their own arrangements, and they often don’t deliver them. They also don’t have much customer support.

In fact, the more I looked into it, the more I realized: Blossom is less a flower service and more a glorified contact form with a credit card field. Only once you really start digging into the site do you see how cleverly they trick people. 

There’s no transparent business address and no human on the other end of the phone line. And if you try to track your order status, good luck. The entire experience feels like ordering flowers from a website cobbled together on a weekend by someone who ordered their florist knowledge from Shein and their packaging from Temu.

The company deets at the bottom of the home page don’t show any information on where they are headquartered, who the owners are, or what florist association they are certified with. And while one section of the site claims it’s a family business with two decades in business, it doesn’t provide actual information on the owners or the supposed “family” that started the business. 

Their company name is close enough to actual florist businesses. If you do a quick search, you’ll get Autopilot answers based on these companies’ information instead of the actual Blossom Flower Delivery service. 

A thorough reading of their delivery policy shows how they cover themselves against non-deliveries and dreadful service. For starters, it states clearly that they have the right to change flowers if they can’t source the ones in the photos. Of course, they can claim this with any bouquet that gets delivered. The vague statement about hand delivery being impacted leaves the door wide open on failed deliveries, or non-deliveries, like my mysteriously disappeared order. 

The bug in the bouquet is the statement that if they can’t deliver on the specified date, they will deliver on the next available date, which is about as vague as it gets. Ultimately, the company provides so many loopholes that they can slip through that you’re not guaranteed much more than paying for a service you will regret.  

Red Flags About Blossom Flower Delivery You Shouldn’t Ignore

Once I started digging, I realized my experience wasn’t some rare fluke. It was kind of the norm when it came to Blossom Flower Delivery’s (reluctant and furious) customers. Oh, and the hundreds of “satisfied customers” on the home site don’t count as they aren’t verified by a third-party or reputable rating service. 

Online reviews from Reddit and various third-party sites like Sitejabber painted a much uglier picture than the fake bouquet thumbnails on Blossom’s site. Thousands of customers described late deliveries, withered flowers, and customer service as being so unresponsive that it might as well be automated. One review even stated that the service bot responded to their queries, saying it doesn’t work over weekends. Could customer service get any worse when the bot takes weekends off?

A lucky few who did receive flowers claimed they got completely different bouquets than what they ordered. That sounds fine, except it replaced tulips and peonies with a couple of sad carnations and a deflated balloon. 

Over 800 complaints against Blossom Flower Delivery on the Better Business Bureau have been filed. Nearly 2,000 reviews on SiteJabber average out to one lonely, wilted star. And if you fall into the rabbit hole of ComplaintsBoard and PissedConsumer? Bring snacks. You’ll be there a while. 

Trustpilot has a suspicious 3.4-star rating, but the sudden slew of 5-star reviews reads like a rewording of the site, with flowery language that sounds like marketing. Additionally, almost all the 5-star reviews were left from April 2025, confirming my suspicion of a marketing campaign, strongly supported by the site’s Google status as a promoted site (aka paid for) when you search for online flower delivery services. 

Reviewing sites like Better Business Bureau and ComplaintsBoard all have pretty much the same feedback from very unhappy customers, like me, who had experienced the same things, like:

• No delivery
• Late deliveries
• Dreadful substitutions
• Substandard bouquets
• Woeful customer support services 
• Hidden fees

What to Look For in a Legit Online Flower Delivery Service

In the wake of the Blossom Flower Delivery disaster, I now approach flower ordering with the caution of someone who expected roses and only got thorns. Here’s what I learned to look for if you want to avoid turning a thoughtful gesture into a logistical nightmare or embarrassment.

Look at Transparency 

First, transparency is everything. You should be able to see exactly what you’re ordering, including photos that match what’s delivered to actual satisfied customers. If a site shows vague or overly filtered images—or worse, no pictures at all—it’s usually a bad sign. 

Reputable services include detailed bouquet descriptions, size options, and clear delivery windows so you know exactly what to expect. They should also give a more accurate picture of what type of substitutions they make, if any.

Scope out the Customer Service 

Second, a solid customer service setup is non-negotiable. Look for live chat, a real email address, and ideally, a phone number. 

If a company hides behind generic contact forms and autoresponders, chances are you’ll be on your own if something goes wrong. A legitimate service offers real-time chat with actual humans who can solve problems quickly and kindly.

Check for Authenticity and Ethics 

Third, check for authenticity and ethics. Does the company source its flowers responsibly? Do they work with vetted farms or sustainable practices? 

If they’re cagey about where their blooms come from or don’t list any sourcing info at all, you may want to keep shopping. Look for the logos of actual florist associations or reputable media outlets that recommend them.

Read the Reviews

Lastly, read the reviews, not just the ones on their site. Cross-reference testimonials on third-party platforms like TrustPilot, SiteJabber, and even Reddit. 

But watch out for reviews that seem unrealistic and crafted. If complaints outnumber compliments and stories start to sound like mine, don’t order—run!

What I Should’ve Ordered in the First Place

After the Blossom Flower Delivery incident, I needed a win. I wanted to send flowers again, this time to apologize for the original flower fiasco (yes, the irony is rich).

So I turned to UrbanStems. A friend had mentioned them, and their website seemed to have been built by people who actually cared about flowers and people.

The bouquets didn’t just look good. They looked elevated, styled, and deeply considerate. I also loved that the site has an abundance of information that I could check with external parties. There were contact numbers, social channels with happy customer stories, and a list of cities for same-day deliveries, not some vague promise. 

I chose the Pretty in Pink bouquet with an iridescent vase. It arrived the very next day, beautifully packaged, smelling amazing, and looking just like the photo online. 

My friend? Delighted. Me? Redeemed.

So why should you also choose a reputable flower delivery service like UrbanStems? 

Real Designers With Real Florals and Real Support

Unlike Blossom Flower Delivery, UrbanStems is refreshingly modern and transparent. They design their arrangements in-house, working with Rainforest Alliance Certified farms to source ethical, sustainable blooms. Every bouquet feels like it was carefully curated by someone who knows how to combine colors and textures.

And if you need help? UrbanStems has real humans answering your questions. I had a delivery question, and a kind rep answered me in minutes, not hours, and certainly not days. It was the kind of support that made me feel like my order actually mattered.

Pricing: Transparent and Worth It

Here’s the wild part: Blossom Flower Delivery isn’t even cheaper than the much more reliable UrbanStems. You’ll often end up paying between $50–$100 or more with all the mysterious fees at checkout with Blossom Flower Delivery or the costs they may demand to deliver the flowers (not that they usually do). 

With UrbanStems, the price, shipping cost, and any extras are clearly listed. Their bouquets start around $55 and scale up with premium and seasonal options. They also offer discounts through a rewards program and referral credits.

Packaging and Presentation: Worlds Apart

My UrbanStems bouquet arrived in a sleek, branded box with breathable cutouts, moisture pads for the stems, and a personalized note card. Everything looked like it had been arranged with care—because it had.

Blossom Flower Delivery doesn’t even show its packaging online, and judging by the reviews, that’s probably for the best. Recipients who did get a delivery describe crumpled boxes, leaking water bags, and flowers shoved inside a box with no protective layering. 

Subscriptions and Ongoing Gifting

One of UrbanStems’ biggest perks is how easy it is to keep the joy going. Their subscription service offers three tiers (Classic, Seasonal, and Luxe), each with its own vibe and price point. Whether you want a minimalist bouquet once a month or show-stopping florals every week, there’s a plan for that.

Meanwhile, Blossom Flower Delivery doesn’t offer any structured subscription plans. And honestly, after my first experience, I can’t imagine anyone ever risking a repeat performance.

My Final Thoughts: Skip the Blossom Flower Delivery Drama

If you’re considering ordering from Blossom Flower Delivery, here’s my honest take: don’t. The risk is too high. The customer service is unreliable. And the results? Well, let’s just say they don’t usually bloom.

UrbanStems, meanwhile, is the flower service I wish I’d started with. Their arrangements are modern and thoughtful, and they offer fair pricing and stellar support. They actually deliver what they promise: on time and in full bloom.