Scentbird, a popular fragrance subscription service, offers customers a unique opportunity to explore a wide array of designer scents each month. However, there are instances where you might want to discontinue the service.
Maybe you’ve found your signature scent, or maybe you’re looking to cut back on expenses.
Regardless of your reasons, this comprehensive guide will walk you through the process of cancelling your Scentbird subscription.
An Overview of Scentbird Subscription Service
Scentbird offers a unique monthly subscription service that caters to fragrance enthusiasts. For a fee of $14.95 per month, subscribers can explore a vast selection of designer fragrances, receiving a new scent each month right at their doorstep.
The company boasts over 300,000 subscribers, making it a popular choice for those looking to diversify their fragrance collection.
However, like any subscription service, there may come a point where you want to discontinue your membership. Perhaps you’re no longer interested in exploring new scents or you’re looking to save on monthly expenses. Regardless of the reason, it’s essential to know how to cancel your subscription effectively.
The Cancellation Process: Step by Step Guide
If you’re ready to part ways with Scentbird, you can cancel your subscription in just a few simple steps. However, remember to initiate the cancellation process at least one day before the next billing cycle to avoid any unwanted charges.
Cancel Through Your User Account
One of the easiest ways to cancel your Scentbird subscription is through your user account on the Scentbird website. Here’s a step by step breakdown:
- Navigate to the Scentbird website.
- Click on the ‘Login’ button located in the site’s top menu.
- Once logged in, proceed to the ‘Manage Subscription’ section.
- Locate and click on the ‘Cancel Subscription’ link.
- Follow the prompts to complete the cancellation process.
- Conclude the process by clicking ‘Confirm’.
Cancel via Scentbird’s Help Center
You can also inform Scentbird of your intention to cancel by submitting a ticket through their Help Center. You don’t even need to log in to do this. Here’s the process:
- Go to the Scentbird website.
- Click on the pink ‘Question Mark’ icon on the screen’s right side.
- In the textbox that appears, type ‘Customer Support’ and click ‘Ask Question’.
- Scroll down to the bottom of the page and click on the ‘Submit a Ticket’ button.
- Fill in your email and subject in the form provided.
- From the first drop-down menu, select ‘Cancel My Subscription’.
- From the second drop-down menu, choose your reason for cancellation.
- Provide further details in the description box.
- Finish by clicking ‘Submit’.
Cancel Through Email
Another viable option is to send an email to Scentbird’s customer support requesting cancellation. You can send your email to [email protected]. Remember to:
- Include ‘Request for Cancellation’ in the email subject line.
- Provide pertinent account details.
- Specify the reason for cancellation.
- Provide your contact details in the email signature.
Understanding Scentbird’s Billing and Refund Policies
Before you cancel your subscription, it’s crucial to understand Scentbird’s billing and refund policies. For instance, Scentbird rarely offers free trial periods immediately after subscription. However, the company occasionally provides a second month free upon payment for the first month.
If you decide to cancel, you’re eligible for a refund, but only if you cancel within 12 hours of your most recent charge.
If you cancel after this period, there are no refunds available, but you can continue to use the service until the current billing term concludes.
How to Suspend Scentbird Subscription
You can temporarily suspend your Scentbird subscription by skipping one, two, or three months at a time. To do this, access the ‘Manage Subscription’ page on your account and click on the ‘Skip a Month’ option.
It’s also essential to note that Scentbird has both monthly and multi-month subscription plans, all of which renew automatically. The company will charge your account at the beginning of each subscription term, usually on the 5th of every month for monthly subscribers.
Recognizing Scentbird Charges
Knowing how Scentbird charges appear on your bank statement can help you keep track of your expenses. Here are a few examples of how these charges might appear:
- SCENTBIRD 646-306-8035 NY
- PAYPAL *SCENTBIRD 402-935-7733 NY
- DEBIT CARD PURCHASE – SBD*Scentbirdsubscript SCENTBIRD.COMNY
Other Scentbird Alternatives Worth Considering
While you may not be immediately interested in signing up for a new service, our editorial team has reviewed and recommends some top competitors in this space that can often be less expensive or provide better value.
Without going into the full details, I’d recommend:
- Trying out Scentbox: A similar service, but with a different matching logic and better introductory pricing. Full Scentbox review & unboxing.
- Trying out MicroPerfumes: MicroPerfumes isn’t a subscription service, but rather sells incredibly affordable small samples so that you can curate your own testing process at a fraction of the cost to find your own fragrance. Also a good option if you only use perfume on special occasions. MicroPerfumes compared to ScentBird.