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- HelloFresh Subscription Plans
- Modifying Your HelloFresh Subscription
- How to Skip a HelloFresh Delivery
- Cancelling Your HelloFresh Subscription
- Cancelling a Deceased Loved One's HelloFresh Subscription
- Pausing Your HelloFresh Account
- How do I unsubscribe from HelloFresh email?
- Can you cancel HelloFresh without being charged?
- How do I contact HelloFresh customer service?
- Can I transfer a loved one's HelloFresh account to me?
- Looking for Something Different? Try these HelloFresh Alternatives
I’ve used HelloFresh off and on over the years depending on the needs of our family at the time. While I often can just pause the account, there’s been times when I need to cancel.
Whether you’re going on a vacation, adjusting your budget, or just wanting to experiment with different meal planning and prep approaches, this guide will walk you through the process of managing your HelloFresh subscription effectively.
Note: It’s crucial to cancel or pause your order by 11:59 p.m. PT five days before your next scheduled delivery to avoid any charges.
HelloFresh Subscription Plans
HelloFresh operates on a subscription model that auto-renews weekly. Upon signing up, you can choose from a variety of meal plans, each available in two or four-person serving sizes and quantities of two, three, four, five, or six different meals per week. Here are the meal plans that HelloFresh offers:
- Classic Meat and Veggie: An omnivorous diet featuring recipes with meat, poultry, fish, and fresh vegetables from a variety of cuisines.
- Veggie:Meat-free recipes focusing on vegetables.
- Family Friendly: Recipes tailored to appeal to younger palates.
- Pescatarian: Dishes heavy on vegetables, excluding meat or poultry but including fish and seafood.
- Calorie Smart: This plan features dietitian-approved recipes, all under 650 calories per serving.
- Quick and Easy: Ideal for those short on time, these recipes typically take less than 20 minutes to prepare.
Modifying Your HelloFresh Subscription
HelloFresh allows flexibility in managing your meal plan. At any time, you can log into your customer account page and modify the number of meals you receive each week, the number of servings per recipe, and the type of recipes you receive.
Here’s how to change your HelloFresh subscription:
- Step 1: Log into your customer account page.
- Step 2: Modify the number of meals you receive each week, the number of servings per recipe, and/or the type of recipes you receive.
How to Skip a HelloFresh Delivery
If you wish to skip your upcoming delivery before it is prepared and shipped, follow these steps:
- Step 1: From your account page, click on “My Menu.”
- Step 2: Choose the delivery day for the week you want to skip.
- Step 3: At the top of the menu, click on “Edit Delivery.”
- Step 4: From the options that pop up, select “Skip this week.”
Cancelling Your HelloFresh Subscription
Cancelling your HelloFresh subscription is straightforward. Here’s how to do it:
- Step 1: Log in to your customer account page.
- Step 2: Click on your name in the upper right-hand corner.
- Step 3: Click on “Account Settings.”
- Step 4: At the very bottom of the Plan Settings page, under the “Status” section, click “Cancel Plan.”
- Step 5: Follow the prompt(s) for your cancellation. You will receive a message confirming that your account has been cancelled.
Cancelling a Deceased Loved One’s HelloFresh Subscription
When someone passes away, dealing with their meal kit service subscriptions might not be a priority. However, HelloFresh is one service that requires immediate attention. Otherwise, fresh ingredients might pile up at your loved one’s front door, leading to waste and potential odor issues.
Here are some options for cancelling a deceased loved one’s HelloFresh subscription:
- Option 1: Cancel HelloFresh through your loved one’s online account.
- Option 2: Reach out to the HelloFresh support staff.
Contacting a HelloFresh staff member from their website’s “Contact Us” page might be the easiest method. You can use online chat or call at (646) 846-FOOD (3663).
Pausing Your HelloFresh Account
If you want to take a break from HelloFresh deliveries without cancelling your subscription, you can pause your account. I find this is often a good option for going on vacation or when our normal routine is off and we won’t have time to prep, cook and eat.
- Step 1: Log into your account.
- Step 2: Click on “My Menu.”
- Step 3: Select the delivery day you would like to skip.
- Step 4: Select “Edit Delivery.”
- Step 5: Select “Skip this Week.”
Just because you’ve cancelled your subscription, you may have some additional related questions…
How do I unsubscribe from HelloFresh email?
You can unsubscribe from HelloFresh emails by following the opt-out or unsubscribe instructions at the bottom of the email. You can also unsubscribe by contacting HelloFresh at [email protected].
Can you cancel HelloFresh without being charged?
HelloFresh does not charge any cancellation fees. You also will not be charged a fee if you skip a week (or weeks) of service. However, you must pause or cancel your service at least five days before your next delivery.
How do I contact HelloFresh customer service?
You can contact the HelloFresh customer service department in two ways. The company offers an online chat option, or you can call the customer service number at (646) 846-FOOD (3663).
Can I transfer a loved one’s HelloFresh account to me?
If you wish to transfer a loved one’s HelloFresh account so that it is under your name, call the customer care line. Otherwise, the company may not allow you to open your own new account if you live at the same address as the deceased.
To summarize, HelloFresh offers a flexible subscription model that you can pause, modify, or cancel based on your needs. Just make sure to make any changes five days before your next scheduled delivery to avoid unnecessary charges.
Looking for Something Different? Try these HelloFresh Alternatives
Here at Subscriboxer our editorial team has reviewed almost every meal subscription service. These are some of the top alternatives I’d consider if you are looking for something different: