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Nadine West is a monthly (or bi-weekly, depending on which subscription plan you choose) clothing subscription company that caters to women of all clothing sizes (S-3XL).
After reading many Nadine West Reviews, I decided to try it and let you know my thoughts, so here, check out how the delivery works, what they offer, and whether I think its worth to subscribe.
When you sign up for Nadine West, you have the option to fill out a style profile that allows you to enter in your size information, your color preference for shirts, pants, and jewelry, as well as what type of patterns and season clothes you would like to receive, what types of tops, dress cut and bottoms you would like to receive, and what type of jewelry you would like to receive (and if you would like to receive any at all).
This clothing subscription company claims that after you fill out your profile, a stylist will go through and send you items that best fit your style preferences in a shipment.
Bottom Line Up Front / TL;DR: This review ending up being SUPER long and in-depth (sorry – it’s a habit)… My ultimate conclusion is that Nadine West is NOT worth the money (at least for me). Instead, I would recommend a similar service that I fell in love with: check out Dia & Co here instead.
There are many fashion subscription services out there, but only one the offers deep customization and personalization for plus sized women. It takes 30 seconds to get started. This is why we recommend Dia & Co.
My First Box: August Delivery
- What it is: Monthly clothing and jewelry subscription box
- Cost: $9.78 a month
- Value of my August box: $141.93
What I got in my August Nadine West Shipment
These are the items I got in my first package:
- Top: Hey Darlin’ – $19.99
- Top: Cardi Bite (gray) – $22.49
- Bottom: Pocket Active- $26.99
- Bottom: After Work (grey) – $24.49
- Earring: Diamond Dangle (gold) – $12.99
- Earring: Starfish Dangles (gold) – $12.99
- Necklace: Kala’s Love (gold) – $21.99
First item: Diamond dangle (gold) – Value $12.99
The first thing that I pulled out of my August Nadine West package are these gold drop earrings. These earrings have a clear rhinestone that’s wrapped in gold to create a stud earring, with a gold chain that holds onto a gold arrow that is covered in small clear rhinestones.
These earrings are lightweight and I love the drop style earring, as I always feel like it looks really elegant. These earrings did turn my ears green after wearing them for a few days, but I think if I only wear them every once in a while, I won’t have problems with them turning my ears green.
Second item: Starfish Dangles – Value: $12.00
These starfish earrings are super cute and fun!
These earrings are also gold and lightweight feeling. I personally believe that it would have been amazing if Nadine West had sent these earrings out at the beginning or even the middle of summer, as these starfish earrings would be perfect to wear when you’re rocking beach fashion or whatever you enjoy wearing in the warmer weather.
However, with it being the end of summer and the beginning of fall, these earrings would just sit in the bottom of my jewelry collection.
Third item: Kala’s Love – Value: $21.99
I know that I’m plus sized and that I have a double chin, but I have never had a problem with necklaces properly fitting me. I can wear normally sized necklaces and I never have to adjust them by adding extra chain length to them.
However, this is now the second time that I’ve had problems with the necklaces that Nadine West have sent me fitting me. The first chain on this necklace was too tight for me to be able to clip the necklace on, but I have it laid out on my chest so you can have an understanding of what it looks like.
Personally, I think this necklace is really pretty and delicate. I love the purple marbled triangular stone on this necklace, but besides that stone, there isn’t anything super spectacular about this piece to make me want to give up $21.99.
As I said earlier, I have an average size neck, so it’s very frustrating for me to have run into a problem on two different occasions with a necklace not fitting me with Nadine West.
Fourth item: Cardi bite – Value: $22.49
This cardigan is cute and fits me well! I think it is very appropriate for office wear or just as something to cover up your tank tops or short sleeves for you to transition into fall fashion. It was a very comfortable and breathable fabric, with a looser fit that allowed me to move around freely.
I liked the length of this cardigan (I’m 5’8”) and it hit me right around the middle of my thighs. I’m not a huge fan of short sleeve cardigans, but I do feel like pairing it with a black tank top really made it worth better for me.
Fifth item: Hey Darlin’ – Value: $19.99
This is another item that I feel like would have fit better into beginning or middle of summer fashion rather than being sent to me at the end of summer and the beginning of fall. I feel that $20 for this tank top is very overpriced, because the quality of it wasn’t that great.
The tank top itself was very see through and was a very thin material that I don’t think would last through too many washes. If I had gotten this tank top caught on something sharp, it would have been an instant hole or tear.
The Americana cowboy boot is cute, but I really hate wearing light grey. I don’t feel like this tank top is anything special or unique. If I were to have kept this tank top, it would have just sat in the back of my closet because it doesn’t feel very fall-like. Personally, I feel like this tank top is something that I would see in Walmart around the 4th of July.
Sixth item: After Work – Value: $24.49
These shorts were actually the only thing in this shipment that I really liked. I loved the mint trim and the crossing of that trim on the side of the shorts. However, I wouldn’t have spent more than $10-$15 for these shorts if I saw them when I was out shopping, so I really don’t feel like these shorts are worth the $24.
These were shorts that had a lot of stretch to them and they did feel very comfortable on my thighs. When shopping around for shorts, I have a very hard time finding shorts that will fit my thighs, but these fit comfortably and I even had extra space in the fabric that allowed my thighs to still fit comfortably in the shorts when I sat down.
The biggest downside to these shorts is that there weren’t any pockets, so there wasn’t any space to keep my phone or hold anything else. I liked the length of time and I really did love the mint trim, but I just couldn’t justify the price tag that came with these shorts.
Seventh item: Pocket active – Value: $26.99
These leggings were the last thing that I pulled out of my August Nadine West bag and I was pretty irritated when I pulled these out. In my July bag, I had received these same exact leggings in my bag. I don’t know if they were the same exact pair that I had tried on in July, but I literally received the same exact brand and type of legging in my July and my August bag.
I even left a review in my July bag shipment about how disappointed I was in these leggings. I’ve never, ever had a problem with leggings not fitting my butt, mainly because I have a butt that is on the smaller/flatter side.
It’s always my thighs that give me a problem with leggings. These leggings fit my thighs just fine, but I literally had the hardest time getting them up over my butt. They wouldn’t stay and just kept falling down off of my butt.
In the above picture, I’m literally holding the leggings up with my hands just to keep them on my butt. It was so weird and again, I’ve literally never had a problem like this with any other leggings I’ve ever tried in my life.
I disliked them very much, which is why I left a bad review on these leggings in my July Nadine West. I was absolutely shocked to see that I received the same exact leggings in my August bag, especially since it was from the same exact brand! Basically, these are workout leggings that have a pocket on both legs to hold your phone while you’re working out.
The pocket easily held my iPhone 8 Plus, but didn’t fit me at all. In between my attempt to try on these leggings in July and my attempt to try on these leggings in August (the picture is from my August attempt) I had even lost ten pounds and dropped a whole pant size, but these still didn’t fit me at all.
The phone pocket is supposed to sit up a little bit higher on your hip, rather than further down on your thigh like it is sitting on my body. I really liked the mesh detail in these leggings, which I thought was really cute.
But it’s absolutely ridiculous that I received the same exact pair of leggings in my bag, back to back.
Important Note: Billing Problems with Nadine West
I have had major billing errors on two separate occasions with Nadine West, which is one of the reasons on why I’m canceling.
Billing problem #1
I always get the notification that Nadine West has sent out my bag between the second and the third week of every month. Last month (July), I received notification from Nadine West that they had sent out my bag closer to the end of the third week. By the time USPS had delivered my bag, it was the 28th of the month.
In order for Nadine West to figure out what you’re keeping in your bag (and the amount that they need to take out of you banking account), they have tracking information on all of the pre-paid return labels.
These pre-paid return labels must be used by a certain date and if they aren’t, Nadine West assumes that you’re keeping your entire bag and will charge your card the appropriate amount.
I had received my bag on the 28th of the month. I was supposed to have sent my return package in the mail by the 23rd, which would have been impossible because I had received my bag late. I didn’t even know that my bag had been delivered late until I checked my bank account and noticed that nearly $150 was taken out of my account by Nadine West. In a short explanation, my bank account was charged $150 because my bag had been delivered late.
It took me two days to hear back from the Nadine West customer service. The customer service agent that I spoke to was really nice and explained why I had been charged. Nadine West did end up refunding my money once they had received tracking information on the package that I was returning.
Billing problem #2
This billing problem I had was for my August Nadine West bag, which happened a few weeks after the first billing problem (return label mismatch) that I had with Nadine West. I had received my Nadine West bag on time and I had sent it out on time, so there weren’t any problems there.
A few days after I had sent out my bag, I checked the tracking information on the bag to see if Nadine West had received my bag; they had received my bag and saw that I had only kept one item from my bag.
I checked my credit card statement and saw that I had been charged $140, which was the full value of everything inside of my bag. This information was incorrect, because I had only kept one item from my August Nadine West bag (a pair of $12.99 earrings).
In other words, Nadine West showed on my account history that I had only kept one item from my August bag, but charged my account the full value of everything inside of my bag, like I had kept everything. My account should have only been charged right around $3.21 for the earrings that I kept, since the $9.78 credit goes towards any item that you want to keep.
I contacted the Nadine West customer service and it took two days to hear back from them. I was told that the reason that my account had been charged the $140 was because there was a ‘processing error’ and that their computers had mistakenly marked my account as having kept all of the items in my bag.
They refunded me the $140 that they took and I let them know that I needed them to cancel my subscription with their company. On both occasions, I never got any notification from Nadine West that they were taking additional money out of my bank account.
I never received a text message, an e-mail, not even a little pop-up when I logged into my Nadine West account. They withdrew this money without my knowledge and never let me know that they were doing so, which I found to be very sneaky. I never would’ve caught onto this billing error if I didn’t religiously check my banking account.
Final thoughts on the August Nadine West clothing subscription bag
I’ve got a lot to say about my August Nadine West bag, so I’m going to break it down into sections in case you’re only curious about one subject.
Billing
I feel that Nadine West is extremely sneaky in the way that they run their billing. There are two reasons why I feel this way, which are:
- Credits
- Over charging
Credits
Most other clothing subscription box companies that I have or have had will charge x amount of dollars for their subscription.
As an example, Dia and Co is a $20 a month clothing subscription box. To get a Dia and Co box in your hands, you pay a $20 stylist fee, have free shipping and return shipping, and get 25% off if you decide to keep everything in your box. The $20 you spend on each box applies as a credit to anything that you decide you want to get.
If you decide you want to keep a $40 pair of jeans in your Dia and Co box, $20 of your credit goes towards those jeans and Dia and Co will take out the additional $20 from your account. But, if you decide that you don’t want to keep anything from your Dia and Co box, that $20 you spent as the ‘stylist fee’ gets rolled into a credit account.
So, let’s say you don’t keep anything from two Dia and Co boxes; that will leave you with a $40 credit on your Dia and Co account, as for each box that you don’t keep anything in, your $20 credit rolls over. If you want to keep those $40 pair of jeans, Dia and Co will take from your credits rather than charge your card.
That’s not the way Nadine West works.
The way Nadine West works is that each month, you are charged $9.78 to get a Nadine West bag. Nadine West says that you aren’t actually paying anything for the bag and the stylist fee, but are really just paying for the shipping fee and return shipping. Okay, that makes sense, right?
Nadine West sends out a packing slip that contains information on how to send your package back, when you have to send it back by, a list of all of the items that you received in your bag, and what the pricing is for each of those items. On the very bottom of the page, it reads:
“Don’t forget your available credit as it won’t rollover! Total credit: $9.78”, which is what I spent for the shipping cost.
I have been a part of Nadine West a few months, but I didn’t ever realize that my credits didn’t roll over, as I had never been a part of a clothing subscription company that didn’t transfer unused credits over.
While I can say that I am partially at fault for not knowing that the credits didn’t roll over because I didn’t read all of the writing on the packaging slips, I still wish that it was made a little bit clearer that the credit don’t roll over.
Nadine West Overcharging
I’m not going to dispute the fact that Nadine West is an affordable subscription bag and is a great way to treat yourself if you’re looking to try out new looks, but you’re on a budget. But that’s the key word- budget. Nadine West is company that’s main audience is younger women/teens, as they advertise their subscription and the contents of their subscription as affordable.
No matter if you’re a college student, working three jobs, a young mom, a single parent, if you’re on a budget, you’re on a budget. Having $140 or $150 unexpectedly taken out of your account because of the billing errors of a subscription company could mean that you can’t afford to pay for groceries, pay the entirety of your rent, or whatever the case may be.
While it is true that Nadine West refunded the money that they took out of my account both times, it took five business days to get that money back into my account. Depending upon your payment method and your bank, it may take less or more time for you to see your refund back in your account.
Personally, I don’t think it would have been that big of a deal if they had taken out the $12.99 for the necklace because of a ‘processing error’. It’s not a huge amount of money and wouldn’t have made that much of a difference in the possibility of me paying my bills. But, $140 is a huge amount of money and I feel like Nadine West has probably gotten away with this ‘processing error’ several times.
They never sent out an e-mail or a text message to let me know that they were charging my account. I never got a notification of any sort that they were taking extra money out of my account.
If I wasn’t someone who didn’t check their bank account on a daily basis, I never would’ve noticed the $140 (or the $150) gone from my account either time. Nadine West never made me aware that they accidentally overcharged my account or that their computers made a mistake and accidentally overcharged my account for items I didn’t keep. I found this especially alarming, especially since my Nadine West account had recorded that I only kept one item.
While it may be true that Nadine West had ‘processing errors’, I had two problems with the company overcharging my account and taking over $100 out of my account.
If I hadn’t had caught these errors in their processing or their billing myself, they would’ve gotten away with it. And keep in mind that I’m only one person and Nadine West has thousands of subscribers, so I really hope that it was just a fluke and that I’m the only person that has had this problem with their company.
I’m not discouraging you to sign up for Nadine West, but I would be extremely careful with keeping an eye on your finances to make sure that this doesn’t happen to you too.
There are many fashion subscription services out there, but only one the offers deep customization and personalization for plus sized women. It takes 30 seconds to get started. This is why we recommend Dia & Co.
Nadine West Outfits and Selections
I think that it’s really great that Nadine West offers sizing selections for thinner women, average sized women, and plus sized women. As you can see, I am a plus sized woman and set my profile to sizing 2XL. I usually have a pretty tough time finding tops that fit me, because I have a hard time finding tops that aren’t too tight on my bust. I have my profile set to a size 18 in bottoms.
When it came time to choosing what types of colors and patterns I wanted to see in my boxes, I made sure that I didn’t choose grey. I wanted to get bright colors in my subscription bag, as well as bold patterns, and animal print. I also selected my color option for the jewelry section as ‘silver’, because I’m not a huge fan of wearing gold.
As you can see from my August bag, it’s like my bag was built against my profile. Everything I received was grey and all of the jewelry I got is gold. There isn’t anything bold, exciting, or very inventive in my bag. This isn’t the first time that this has happened with my Nadine West bag either, as my July bag was bag was filled with nothing but grey workout clothing and gold jewelry.
I wouldn’t have been too upset if they had sent one grey item, because I understand that we all have different perceptions on what qualifies as grey and what maybe would be a lighter shade of black. But, all of the items that I in my August Nadine West bag are grey. There isn’t any color variety, no pattern variety, nothing like that. This bag was very plain, wasn’t very imaginative, and really followed very closely along with what I got in my July bag.
Another problem that I had with Nadine West is they literally sent me the same clothing item in my July and my August subscription. I received a pair of exercise leggings that have pockets for you to put your phone into while you’re working out. I left a review on the Nadine West site for my July beg that expressed my dislike for these leggings, because they didn’t fit me.
In my August bag, I received the same exact leggings from the same brand, which kind of made me feel that Nadine West doesn’t really have any interested in building a unique experience for each customer.
Final Nadine West Revew: Is Nadine West worth it?
To sum it all up, Nadine West isn’t worth the money in my opinion. I only kept the Diamond Dangle earrings because I didn’t want my $9.78 in credits to go to waste, but that is literally the only reason why I kept anything from that bag.
In my personal opinion, I feel like Nadine West hasn’t done enough to fix their ‘billing errors’ or their ‘processing errors’ for me to feel like I should be giving $9.78 to their company every month. I don’t feel like it’s going to be worth it every month to e-mail their customer service about another billing error and how they need to send me a refund because they wrongly charged my card.
I also don’t feel like there is anything exciting, unique, or different in their bags. This is especially prevalent in my August bag, is everything that I got is either grey or gold. I deselected the color choices for both grey and gold in my profile, so this bag was built without my profile in mind at all.
The shorts and the tank top are both items that I feel like I could find at Walmart and the jewelry I know I could find at Forever 21 for a lot cheaper. I feel that most of the items in my bag were overpriced and weren’t prices that I would feel comfortable paying for any of those items.
Maybe in a few months, Nadine West will smooth out all of their processing errors, billing errors, and styling problems.
Until then, I don’t think that this clothing subscription bag is worthy my money and would advise people who are considering subscribing to Nadine West to carefully watch their bank account if they do feel that the positives outweigh the risks for signing up for Nadine West.
How to Cancel Nadine West Subscription?
The easiest way to cancel the Nadine West subscription box is to email support at the following email: [email protected]
If you just want to “pause” your subscription (which is what they will push you towards), the same email works.
If you want to simply change the shipment frequency, you can manage this via your profile dashboard in Nadine West online.
Nadine West Alternatives
While our editorial team hasn’t tried every one of these subscription box options for fashion (many we have), there are plenty of other monthly clothing subsciption service and fashion subscription boxes to try:
- Dia and Co: Dia and Co style subscription service features a similar personal styling fee to find the right genre of outfit choices, but is geared more exclusively to plus sized women who might not be the target demographic of most other style subscription boxes. You can take the easy online style quiz here.
There are many fashion subscription services out there, but only one the offers deep customization and personalization for plus sized women. It takes 30 seconds to get started. This is why we recommend Dia & Co.
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- Further Read: Stitch Fix vs Dia and Co , Stylogic vs Dia and Co, and Wantable Style vs Dia and Co
- Stitch Fix: Perhaps the most well known (and now public!) curated style pioneers, Stitch Fix subscription service is on to something for sure. For a $20 initial personal styling service fee, you can get started with their truly in-depth (and pretty darn accurate) styling quizzes.
It's pretty simple. StitchFix has an AMAZING styling system that quite literally leads the market. Couple that with an amazing selection of brands and StitchFix truly makes it easy to look good without really trying!
- Wantable Style: Wantable is similar to Stitch Fix at $20 for the personal styling service fee. Each month customers have 5 days to either keep or return the 5+ clothing items in each delivery. Wantable also includes a healthy dose of accessories! Get started with Wantable here.
Wantable is a try-before-you-buy online retailer. Personal stylists create one-of-a-kind relationships with customers to fuel their confidence with looks geared to their unique tastes, needs and wants.
- Gwynnie Bee: This subscription service is a bit different. It doesn’t feature a personal stylist, but instead let’s you try and return clothes. Kind of like a Poor Gal’s Stitch Fix. See how Gwynnie Bee works here with a FREE 1st month.
Empowering fashion journey that is transforming the traditional shopping experience. Discover, experience, and enjoy great clothing without limitations.
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- Further Read: Stitch Fix vs Dia & Co and Stitch Fix vs Nadine West
- Trunk Club (Now discontinued): This one is the official styling box of Nordstrom’s and heavily features their clothing lines (basically take the entire women’s clothing section of Nordstrom’s department store and shrink it into a box customized for you). The styling fee is slightly more at $25. Learn more about how it works here.
- Further Read: Trunk Club Alternatives
- Le Tote: They charge $59 per month and feature designer brand clothing that you essentially “rent” and return. If you decide to keep something, your monthly fee is deducted against the price tag. Learn more and save 30% off the first 3 months here.
- Golden Tote: Golden Tote subscription service is similar to the above, but features 3 outfit options. You can choose from a $59/month 2-item tote, a $149/month 5-item tote, or a 3-item clothing and accessories “Surprise Tote” for $89/month. Typically will feature a shirt and pants (for example), but not always a single outfit.
FAQs About Nadine West
Does Nadine West offers clothes for plus size women?
Yes. The best thing about Nadine West is that they offer clothes for plus size women and they can return them in case they are not satisfied with the selections that come in the bag.
Does Nadine West offer live support?
No. The company exclusively offers support via email, and it might take awhile before they respond to your enquiries.
Is Nadine West worth it?
The clothes and accessories Nadine West offers are definitely not of the best quality, and you can’t definitley ask for more as the box costs only $9 per month. Overall, it’s not really the best choice if you want to try something new and stylish.
Further Read:
- Full Gwynnie Bee Review
- Gwynnie Bee vs Le Tote
- Gwynnie Bee vs Dia & Co.
- Gwynnie Bee vs Stitch Fix
- Top Alternatives to Gwynnie Bee
Still Need Some Help? Check out our guide to finding the best fashion subscription box (including monthly clothing subscription).
I initially tried Nadine West via a pop up add on Facebook. Since that time, it will not let me log onto the site using my email or my facebook page stating it doesn’t recognize my logon. The is absolutely no contact info provided on the packaging slip. I finally wrote a note on the packaging slip that I sent back and told them to stop sending me packages and to cancel my subscription. It all stopped. For a few months anyway. Since then I have moved and the current residents of my old address have started contacting me monthly that there are packages being left for me. What in the world is this! I feel completely taken advantage of, especially since I can’t find a decent way to contact them. I finally emailed them on from their website but I don’t have much faith that they will reach out to me or cancel my subscription properly. I checked the Better Business Bureau and they are not a member but have multiple complaints filed on them for customer service issues. In my email I stated I would not continue to pay for any future shipments and will contest any and all charges they try to apply. I’m livid. This company is a complete scam taking advantage of people.
Wow! This is so sad to hear. Keep pushing through. In the future, try using a reputable credit card (like American Express) with excellent customer service so you have another means of canceling. Keep trying though. Hope it all works out for you!
@Monnie, wow, I didn’t know that. I just got a package today from them. But sending everything back to them.
As I’m reading your experience with Nadine West I am shaking my head in agreeance with you the entire time. I just received my 15th package as I continue to give them chance after chance. I have received similar if not the exact same items I have passed on before included in this shipment as well as items that would be better fit for winter months not Texas summers. You would think they’d understand being a Texas based company. No matter what I say I do not like I tend to get very similar items the next shipment. I say I like trendy clothes that are fitting and I get what I would consider old lady clothes that fit more like maternity wear. Every. Single. Time. It also seems everything is thin and cheaply made. Which 2 shirts I’ve kept in the past only lasted 1 wash, then they shrunk to an unwearable size. (I followed the washing directions and didn’t dry) Furthermore I completely agree with the “processing errors”. I have been charged for items they say I have not returned yet put them in the package with everything else, had animal hair on the clothing when I do not have an animal, smell like smoke when I do not smoke, or claim that I never returned a package because I got it past the return label ship date. Needless to say I have been refunded for all of these “errors”, but if I was not checking my account I would have lost a lot of money. I’ve had really good luck with customer service as they are very quick to respond to emails and fix their errors, I just wish they had someone who actually read profiles like they do customer service responding to complaints. I’m giving them one more try and hopefully there really is a “stylist” who reads the reviews and looks at your profile to add equivalent items that are seasonal appropriate. Towards the bottom of your post I realized this was posted almost a year ago, so it’s unfortunate Nadine West hasnt fixed these issues and they continue to happen.
Thank you!!! This is why we do what we do around here. It can be super frustrating to sign up for something and hoping for the best and not being completely happy. Thanks for your thoughts!
@Holli, I am proof that they are still charging for items that you have sent back. Customer service is well was quick to respond but not now I’m still waiting for one.
Probably one on the best reviews I’ve ever read. Thank you for the detailed breakdown. I’m going to save myself some heartache and stick with my seasonal stitch fix.
@Carol, I tired Stitch fix. But they a little to experience for me.
I used to be the lead inventory receiving person for NW for about two years and the two men who own the company could honestly care less about how the whole thing operates. Everything you’ve written here in this blog is exactly the same complaint I’ve seen since I’ve been familiar with NW. I quit working for them this past April due to their lack of concern for any type of growth within the company and their practices. Not to mention a toxic work environment but that’s a whole other black hole I won’t go down. They’ve had an F rating on Better Business Bureau for years.
@Kristina, Wow! Thanks for sharing this because I’ve said that it must be the employees that is scamming ppl saying that they kept items that weren’t even on the list. I’m hoping that I get my money back. I will never recommend Nadine West to anyone
@Kristina, I wish I had seen this before they became my nightmare!
Would like to cancel my subscription. Have enjoyed some items but a lot of items a little young for me
The clothes was not for me pants to long I didn’t like the shirt I didn’t get the necklace or bracelet I did get the earrings I’m sending the things back so cancel my subscription now and refund my money back to my account . Thank you matoria Owens
I am so mad right now and i dont appreciate it that you took out 140.00 out of my checking account and i sent back everything you sent i do not any of themyou need to credit the amount back in my account or i will have to turn it in the credit bureal i need that money in account
For me: It was cool until they started sending clothes that were waded up with torn tissue paper. In November I got a package that smelled like arm pits. This last package they didnt even rebutton the shirt that the last client tried on before sending it to me.
Yeah, I have had several items ripped or jewelry broken in my packages. I’ve emailed them but who knows if they actually took the items out of inventory before passing onto the next person.
I wish I’d seen this review when I first signed up with them. My first shipment went great and I received a text and a phone call that my package was coming to me. So i watched for it and made sure to monitor the tracking number. I sent back what i didn’t like and was only charged for one item.
I put my account on pause for the holiday season because i knew i wasn’t going to be able to afford it.
I then noticed my account was devoted $134.66 so I emailed them and they sent me a tracking number showing the package they had shipped out 2 weeks prior was showing as delivered. I live in an apartment complex and usually don’t like to have packages delivered because people thieve and I am so annoyed I didn’t at least get notified of the shipment. So now I’m missing almost $140 and no merchandise at all and have yet to hear back from this stupid company. It is definitely a scam and NOT WORTH the energy. All of the clothes are cheaply made too.l and not worth the outrageous sticker price.
I have returned my package and my credit card was just charged $114 and now my acct is overdrawn..I need to cancel this subscription and please refund my money..I’m on a fixed income and need all my money..didn’t like any of the clothes and they didn’t fit me either..
I will be waiting to hear from someone and have my money refunded back into my acct…
@Rebecca Sanders, I’m here to let you know that this just happened to me and I’m still waiting for a response from them. I also notice that this is from last year so I’m want to know did everything work out for you? I’m hoping that I get my money back.
i was just looking now you took my money i want it back now
Well I have tried Nadine for approximately 4 to 5 delivers. Usually getting maybe one item. Shipped all packages back. Today they took 134.00 out of my acct. FOR! I am on. Budget. Tight. They just gave me a 37.50. Charge. This shouldn’t have not happen. I better get a answer with 24 hours. Or I will definitely be emailing and calling till I get my money back
Ok update from previous complaint. Well I am impressed with the service I received ASAP. Money is being refunded to my account! Very nice customer service on the phone! I may just re new my account!
They are doing this too a lot of customers multiple times. They have nice customer service reps, but this company will do it again. Please read my review below. They are not an honest company.
Don’t hold you breath. At first I was ready to go online and rave about the prompt customer service I got to this issue. It’s been 3 weeks and I’m still waiting and now they won’t even reply to my emails. I’m going to my Credit Union to see if they will let me file a fraud claim on this company and maybe I can get my money refunded that way.
I ha e been extremely disappointed with my first two bags and have cancelled. Definitely no stylist putting these together. Ridiculous what I received.
You are not alone in this. I have been with the company for one year, and as of late, I have had the “sneaky” charges. The first one was almost $300 and they did correct it, and also made me “VIP” so I never paid the upfront shipping charge, so I thought that was great! I summed it up to a mistake. The second one, they charged me for a shirt that I did not keep. I told them they could just put a credit on my account because I knew I would buy something else. At this point, I am getting a little suspicious, but have had good luck with the products they send me. Also, I really hate clothes shopping. I decided to give them another chance because their customer service is nice, and they corrected their mistakes. Now we come to today. They have charged me AGAIN almost $300. I actually made sure I received a shipping receipt with the tracking number this time to avoid any problems going forward. On the 18th they had sent me an email and told me my shipment would be late and do not worry if the return is late. I sent my items back the very next day on the 19th! They charged me the full amount today, on the 26th! I am done. I started looking to see who else has had this issue. Turns out, they were reported in 2018 to the BBB. I am sure a lot of people, especially younger ones who aren’t as experienced with their bank accounts, are getting ripped off. Something needs to be done about this company. Once is a mistake, but not multiple times to multiple customers. That is thievery.
I wish I had read your review before I signed up. Like you, my package was shipped late. I DID get a notification they were going to charge me though and I emailed explaining the situation and they promptly responded and set back my charge date.
Unlike yours, I did NOT have a price sheet so I was basically guessing about what the prices were. I kept a shirt and a necklace. Both I figured the value to be about $15 based on their ‘affordable’ advertising. I shipped back the rest. Once I let them know I had shipped it back, the order history showed the items and price. The necklace was $35! The shirt was $30! I was charged a total of $69 and some change. I cancelled. I was really wanting more.
I also really hate that they only have a bi-weekly or monthly option. I know StitchFix is more expensive but the quality is so much better and the stylists actually pay attention to your preferences. I think when I am out of debt (working that dave ramsey program!) I’ll add a seasonal StitchFix box.
Thank you so much for your thoughtful review! Your experience is definitely representative of mine as well. I really hope they are listening to customer feedback and can turn things around.
Like many of the other reviewers I wish I had done my homework first. I actually loved the clothes I received. But then they started with the late shipping but that was ok. But my last shipment was late and they charged me for the whole shipment that I returned. Now getting a response from them is a nightmare. But I’m going to keep pursuing every avenue I have to try to get my money back.
I too was ripped off by Nadine West who stole over $200 from my account. They won’t let me use any of my cards that would have protected me and made me use my bank account which I am in the process of disputing. I reported to better business bureau but they seem to ignore that too as you can see multiple complaints
Ladies I’m out a $175 because they will not refund an order I returned save your money and shop elsewhere this is a big Flippin scam.
They just sent me a huge shipment of 10 items valued at $227. I was a little concerned and checked their BBB account. I wish I’d checked it sooner. This is a terrible company and definitely not making these “errors” by accident. I’m hoping nothing goes wrong with this shipment. To anyone having trouble getting money back, make sure to contact your bank and consider closing your account if you can’t cancel the account with NW. And it also looks like a complaint to the BBB can get some fast results as well.
I had to block them from my banking account. Because they would take the money out and over draft my account. Leaving me to pay for the product plus the bank fees. And dont get me started on customer service. Sucks!
I asked them to tell me how to pay for my last item since they would not use the credit from a later returned purchase. But they did Credit my account for it. Thankfully.
Not a good Company.
I liked Stitch fix better, at lest they listened to my style. But they were high priced.
I am glad I am not the only one, having issues with them!
I recently had the same problem with them charging me for a whole package when I not kept one item. I am currently trying to get someone to respond to my emails and messages on Facebook to get my money back. They claim they did not get the package and assumed I wanted to keep all the items. I have never kept an entire package. I think a lot of their stuff is overpriced and very plain looking for the price. I hope I get my money back because I am a single mom who can’t afford for $150+ to come out of my account.
I’ve had a great experience with them. I’ve kept everything in the last two shipments and they just keep getting better with what they send me. And I don’t pay any monthly fee because I’ve moved up to “VIP “ after I believe my third shipment. So they wave the shipping fee and I only pay for what I keep. I’ve also gotten very good quality clothing. Only one shirt has shrunk so far but I dried it not realizing it was in the wash. And as far as billing I’ve only ever been charged what I’m supposed to be. Im very please with Nadine West. I make sure to review everything they send me and they’ve just gotten better as they go. I absolutely hate shopping and trying things on in hot, tight dressing rooms so I love having things sent to my home!
I wish I read this sooner because they are very over priced and I’m sure now that they will screw me over ! Definitely not worth the money for the clothes they have you can go to tjmax and get actual designer stuff for the price of what they charge
I wish you have some other options besides only Dia since it’s only the plus size option
I want to say Thank you for the honest review. I was worried the service was exactly as you described. I just can’t see getting a grab bag of clothes at such a high price when I can just go shopping at the stores and pick out my own things. I will for sure avoid Nadine West.
I was very, very displeased with the first order I receive From! Wrong sizes, poor qua
It’s, wrong season and more proud bless ! I r turned the whole package the next day! I want to cancel this message! Do not have a ay to contact Nadine West! They still deducted the shipping cost, help me reach this company!
Tysm for you detailed information about Nadine West. My daughter is getting packages through this co. and thanks to your review I can enlighten her. She just told me they deducted over $200 dollars from her account,and didn’t keep anything from the last package.. I’ll tell her to get out while she can! Run for her life! 😂
I wish I had seen this review before trying. Two of the three shipments I recieved were missing an item that I was charged for! And one if the items I returned I was charged for! I’ve sent an email about it but we will see. Terrible service, didn’t like hardly any of the clothes I was sent, it’s all marked small but mostly fits really big and baggy and I’m not into that. Not worth it at all!
I have been requesting a refund from Nadine West since June 2020 due to them charging my card BEFORE the clothes even arrived. Submitted in writing via email and provided photo proof of packages received after the date they were supposed to arrive. I returned all packages unopened with proof to them. First package arrived on June 20th , was charged on June 4th $25 Second package arrived on July 24th, was charged on July 13th (2 transactions) $9.78 and $215.48 Third package arrived on August 8th, was charged on July 28th $9.78 and July 30th $301.41 Fourth package arrived on August 21st, was charged on August 11th $9.78 and August 18th $288.93 and August 25th $9.78 Fifth package arrived on September 1st, was charged on September 1st $260.24 and September 8th $9.78 Sixth and Final package arrived on September 17th, was charged on September 18th $9.78, September 15th $385.61, October 13th $410.05 and November 2nd $130.66 Total unauthorized charges $2,066.28, still disputing charges and even received an email stating that they would issue me a credit in that amount to use on their clothes. I have filed a complaint with the BBB (They have over 500 complaints this year alone) and the Attorney General. I will also be taking them to small claims court if I don’t receive a full refund from them. I have seen others post about a possible Class Action Suit against them. Which I would love to add my name to that law suit!
Thank you for a fair review. I felt bad trying to cancel my subscription as most other reviews RAVED about the clothing. The first month’s bag was a hit and miss. But I decided to give them a try again. The second month I received items that were opposite of my profile. Kept a few pieces as I thought my niece would love the items. My third month, I received sizes on the opposite ends of my profile sizes. I was confused and double checked “my profile”. Clearly it states my sizes. I felt as if little thought was given to the items that were picked out for me. Items felt random, unlike those shown on the website. I also would receive my bag much later then tracking/mail out estimated receiving date. So I was charged before I was able to consider or see any of the items.
They took money out of my account for the clothes I sent back. They refuse to give the money back. They sent me another shipment of ugly clothes and said that shipment would be free and then charged my account again. They will not answer the phone. They will only respond by email. I will never recommend them to anyone. They really messed my bank account up
Thanks, baby! I just heard about NW and after signing up, I searched for past content. I found your article and canceled immediately.
2 billing errors, a late shipment,, a computer malfunction and a label misprint, all in a short period of time, and without the company notifying you, is more evidence than I need to know this company isn’t worth it. I’m also not in the market for cheap jewelry.
I greatly appreciate you taking the time to look out for your fellow man! You were a big help!
I received my second package from Nadine West and returned everything in it because there was nothing I liked. Besides the fact that it’s 90 degrees in Iowa and they sent me a bunch of long sleeve winter type clothes. Anyway, after not liking the 2 packages that I received I decided to cancel my account. Two weeks later I receive a notice from my credit card that I was being charged $95.00 and they are trying to say I kept 3 items, which I did not. I’ve been emailing them and still have not seen a credit. I looked their phone number up and when I called that it said to leave my name and phone number. Does anyone have a number I can reach them at? Not a happy camper right now!!!
I attempted to return a package and the post office returned it to me for some reason. So Nadine west charged me $497 and I am absolutely livid there is no way that these clothes cost that much money. I can’t get him to respond to me in any manner the phone number is not a working number and I’ve yet to hear from them in an email.
Nadine West literally just recently took out $430 from my bank account even though I returned everything to them. I told them I wanted to cancel my subscription and there response was this “The system doesn’t allow refunds, but I’ll roll over credit for anything not kept.” So basically if I don’t continue my subscription with them then I am $430 in the hole.
@Erika, same thing happaned to me. I was late returning the shipment, but they do have all of their items back so I should have received a refund, not a credit. I’m really torn, eat the money ($340) or continue the subscription to try to use the credit, but likely still get charged for items I didn’t keep and incur monthly fees if I decide not to keep anything. What did you decide to do?
I had the same things happen – except they charged me $1,013.68! and I returned everything! Theives! they will give me a credit for their clothes is the message I got ~ NEVER will I do business with them again!
I’m going through the same thing. They charged me $244.00 when I only kept a pair of earrings. I’ve been going back and forth trying to get my refund for months.
Honestly, I don’t know if it’s just me they do it to, but they refuse to refund me, they just keep saying they will “roll over the amount as a credit for my next shipments” THEN DON’T ROLL IT OVER and I still and up being charged. I am trying to wait to cancel until I get my monet back but one package was worth over $300 I was charged for the entire thing because of shipping issues like you noted, and now they just charged almost $150 even though I have “credit” I am pregnant and planning for a baby AND wedding. I can’t afford this crap.
I admit I should have been looking at my account more closely but after using strict fix and having such a great experience, I stupidly trusted Nadine West to have honest business practices. After noticing this last month that I was changed $370 for a shipment I did not keep a single item from, I went back and reviewed my account and found that they had done this to me 8 other times! Nadine West has charged me over $2200 for items I have returned. I have been emailing back and forth with no resolution. There is no longer a phone number available to talk to anyone and all correspondence has to be done by email. They told me they will credit my account and refuse to refund my money. After over 8 emails sent they still have not credited my account and are now refusing to respond to me.
I had the same experience – they have over $1,000 of mine and will not return it even though I returned ALL their products
Nadine West clothes are cute but that’s the end of it. I have been buying clothes from Stitch Fix for a couple of years and decided to try something different big mistake. I’m going back to Stitch fix where I never had one problem. For over two years. Nadine West has a horrible and I mean horrible return policy. I have had three shipments and had returns on all three. Not an issue I kept what fit right and what I liked returning the rest. Finally told them to stop my orders. You literally have to fight with them to get your money back on the return items. I have heard they never received it, it came back after the 18 day return policy and they are not sure what was returned. In each order they send a return postage tag very simple to do. Put the return in the bag put the return sticker on and take to the post office. Working with Stitch Fix I know their is a limited time to return, so I would have the return items at the post office in less than a weeks time, so there was plenty of time for it to get back to them. Well it was a fight every time to get my return back. Now today after over three weeks of canceling my subscription with them I have a pending charge for another order which I never even received as of today, if I do get it I am not opening it sending it right back, but the fight for my money will be on again. I highly recommend not dealing with this company. I know stuff happens at times, but this is a continual problem. I usually do not write reviews, but if I can save someone the hassle of fighting for their money I would recommend Stitch Fix. Sorry i ever tried Nadine West.
I received the exact same shorts in September that you had in that August bag lol, except mine were ripped down one side and over $30. I also received a plaque necklace that was shattered that month. In October they tried to charge me for a $37.99 necklace that they claimed that I kept but didnt. Thankfully I only had enough in my bank account to cover the cost of what I kept and not the extra $37.99. Also, why does it takes 3 weeks for them to bill me after I send back a package? I litterally receive the next month package before being billed for the one sent back. It is so frustrating!!!!!!!
Also, you seem to have only gotten so 6 pieces or so in each package, why am I getting 200+ items with a total cost of over $400? I post photos on their fb page when I try everything on and get discounts for it but why do they have to send so much stuff when i only keep 3 maybe 4 items? They just shipped my Novembers package and its 14 items for over $300. And of couse I wont get charged until December for whatever I keep. I like the fact of getting the discounts but super delayed billing, sending me damaged pieces, and charging me for pieces that I didn’t keep is really getting old.
I could leave a negative star, I would. The quality of the clothes are not the greatest but I expected this for the price. It is the customer service that is horrendous! You can only pause or cancel your subscription by sending an email; there is not an option (like with other subscription programs) to cancel yourself. So, you pretty much have to go back and forth with a representative through email exchanges while they try to talk you into keeping it. With my second order, I received someone else’s clothes but with my packing slip. I emailed and returned, but was still charged for items that someone else purchased. I cancelled immediately (after I had been on a pause) and was again charged the next month. I cancelled again, got an email back, and the next day I was charge over $300 for items that I never even looked at. The phone number that is associated with this business is, according to the message, not a working number so you have to leave a message. Needless to say, I wish I never even tried Nadine West. I tried to go the cheap route and it ended up causing me a bigger headache. In the future, I’ll stick with Stichfix or Wantable…much better quality of clothing and MUCH BETTER CUSTOMER SERVICE!
OMG! I am so nervous now. I have been strictly a Stitch Fix girl! I love it! But I thought I would give NW a try. First shipment, meh, it was ok. I kept everything I got (6 items) Mostly because I got $25 off my first order. OK, I got an email saying my 2nd order shipped. I go to my account and see that the total for this shipment is $517, I am like WHAT?? They sent me 17 items! I haven’t got them yet, but I can see what they sent on my account. WTH. I feel like somehow I am going to get screwed and lose my $$. I emailed them and they said that they occasionally will send a few extra items. OK, a few would be 7-8 items, not 17! I will definitely be canceling after this is all sorted out. I feel they are somewhat shady and I definitely don’t want them messing with my $$
This week was my 11th shipment from Nadine West. I’m not going to say everything has been perfect each and every time, it wasn’t, but I’m not going to say I’m discouraged by it or turned off by them either. I even tried Stitch Fix before NW and didn’t have a good experience w/them either. Any company that has millions of customers is bound to run into issues. I mean every company cant be perfect and they are only 7 years old. They do need to increase their employee head count though. I cant believe they only have 18 employees. That’s not a lot for the amount of business they do. I’m going assume the bulk of those employees work in an office. I think they need to get more employees on the customer side of things.
As far as my experience goes (since 2018), the first four to six shipments were mostly a bust. I did order from three of those shipments…an item I kept for myself, a gift card I gave my daughter and a pair of shorts that I sold to someone else (just to not loose my shipping fee). The next five shipments I kept 5 items (one was a gift card). It seemed like it took time for them to get my style right. This was the same issue I had with Stitch Fix. SF told me it takes time for the stylist to get to know you. I got items that were my size, but super stretchy (it could fit two people in it), sometimes too fitted (I don’t do fitted), a dress (when I chose tops and pants only), tank tops (when I said I wanted arms covered) and clothes that were super expensive to not be name branded. Some style issues and size issues. I had to update my profile to prevent that from happening. I’ve mostly kept bottoms, today I’m keeping a top.
I do feel that they are not reading your profile, the notes at the bottom of the profile, the Pinterest link, the individual item feed back or the additional feed back. Many times I wrote in these areas…don’t send me fitted items, if the items are stretchy please size down, no leggings, no tank tops and no lace. When they mess up, I know they didn’t read it. One time I was confused about my shipment. Like didn’t they read my notes or feed back? I looked at my profile only to find that it was changed and not by me. Things were marked that I would have never marked and things were removed that I would have marked. It was so weird. I’ve also heard (same for SF) that shortages of items prevents them from sending you something you’d like, they then have to send something else.
Some of the items are expensive and not worth it. I have my profile marked “Less than $25”. I get items all the time that are over $25. Some of these items are not worth the price being charged. I’ve had sent to me an $18 bracelet, a $30 necklace, $40 non name brand jeans, a $27 winter headband, and a really thin $35 cardigan. Its crazy. What I have noticed is if you look at NW tags, is a sticker on the back with SKU’s and other info. There is also a User name. Example, this top I am keeping says User: ysegovia w/a Shpm ID # next to it. I feel these items are being sold on behalf of others (whether it be a person or wholesale company) and NW makes a % of each sale. An example would be Amazon. You send your item to Amazon and its stored in their warehouse. When the item sells, Amazon gets a cut and you get the rest. This is my suspicion anyways in regards to NW.
I did have one issue w/charges. I was sent two “replacement” items in one shipment. The photo, garment name and price didn’t match what I got. I emailed them about it and shortly after that they apologized and sent me the names and prices of the items I actually got. They updated the shipment list of items I got w/one of the replacement items sent, but not the other. Due to this, I felt I needed to watch my charges. I was assured via email that my shipment would be corrected to reflect only the items I did get, not the items they couldn’t ship. I was charged for 3 items when I only kept 1. I was charged a little over $60. I had to shoot them another email reminding them of the previous conversation we had. The issue was corrected and I was refunded for the items I didnt keep.
From the beginning and signing up w/the service I was well aware that I’d have a shipping fee that did not roll over. So far Ive had no issues regarding the receipt of packages nor returning the packages by/before the return date. Today is the 17th and my official return date is the 28th. I’ll be putting the package in the mail tomorrow.
In regards to other services. I have used Stitch Fix before and didn’t have any success w/them that I can recall. I mean I did like a few things they offered, but the sizing was off (even for an XL) being fitted in the arm area. It took them a while to finally send me things I actually liked. Their clothes are expensive too. I’ve used Trunk Club once and found one thing I liked, but it was way too expense to keep. I think I want to try Dia & Co next. We’ll see.
The clothing was not my style as I am a 73 year old great grandmother, and I do not wear gold jewelry. I have received two shipments and sent both back. I have a total of $162.39 charged to my Visa card that I want put back in my account. Please DO NOT send anything else and cancel my membership as I requested the first time. Thank you, Dorothy Rider
they get you in the door with their $9.98 shipping. you give your style information and sizes. you can choose from 2 weeks to 1x a month shipping. however, with my experience they send you over $300 worth of items/clothes you keep what you want and return the rest. You then are charged for the items you keep. this may not be in your budget so be careful!!! Take pictures and make notes some items you NEVER recieve and then they charge you because it wasnt returned. other times they send you double items/and not other items listed on your invoice. so far im NOT impressed with the two shipments and issues i have had only to keep 2 shirts. i will give it one more month to see if they can figure it out.
I’ve been with Nadine west for a year and it seems their “billing errors” become bigger and more frequent as you go. Frankly I’m tired of their shit. Their biggest so far… they charged me $200 for a package that I only kept 1 item from. Claim they didn’t get it but tracking shows they DID. Overdrafted my checking acct. AND they sent an email showing items I didn’t even get! So basically, I got a bag with about 10 items, kept ONE, and was billed for 15 items. The same day as I was emailing them about this latest error … I found the next package on my doorstep. 🤬. So I told em to PAUSE my subscription until this is resolved. I will video when I open this next package so they can’t pull this shit again. I only kept the one item to get credit for a top I was billed for that I didn’t get on the last order!! I’m so DONE w NW. Their selections also just get worse & worse, I mean c’mon…. $40 for a pair of sweat pants??? Noooo thanks !! & Their subtle hints of me stealing … “Are you SURE you sent these items back?” Have PISSED me off !! YES GODDAMIT IM SURE!! I’m not a thief!!! NW is tho !!!
I wish I would’ve read this before I joined, first shipment was screwed up only sent 9 items but 11 on packing slip emailed pics and was told not to worry it would be corrected and wouldn’t be charged for missing items that I never got, but I was and I was credited fast. Then 2nd shipment packing slip had 18 things which why tge hell would I need 18 items but I received 2 shirts not on packing slip and same shirt was missing, so again I had to send pics and they didn’t use my pricing under 25 dollars from my profile which upset me. So I canceled and I better not be charged for the item that I was missing. Figured I try something new and was clearly a waste of time
I am currentmy having a dispite with them now. They took out 507 dollars because a bag was delivered to the wrong address so they sent me another one. I emailed them when i got the lost bag. Even though they have everything back but was late they took out $507. I asked for a refund and cancellation. Said would give me credit but hands were tied on refund. Dispute is being made
I absolutely regret subscribing to Nadine. The other day noticed I was charged for my April bag (worth 215$) the day I received it I had sent it back because I’m very quick to try stuff on and get it out the door. I thought I was fine until….they had said I had kept the whole bag when I hadn’t kept anything. I received the bag on April 4th and had Returned it April 4 before the the window to send it back closed. I had not kept anything. I emailed the customer service asked to cancel my subscription and explained to them I sent everything back. The rep was very nice and explained there was an error and that she would forward my email to the billing team and get back to me. 4 days, no response to my follow up email and I’m out 215$…..
I would love to know how you and another blogger I read are getting bags only valued at $150. I’m in a huge war with Nadine West right now because they did the same thing to me as you with the billing issues which is how I found your review only my total charged amount (without notification) was $484. It has royally screwed me and my family financially and they are telling me they aren’t going to refund my money. I am so livid and I don’t know what to do!!!
This company is a complete mess. Packing slips don’t match what is in the package. Missing items, duplicate items, total dumpster fire. If you look at Facebook they are filtering out the negative comments. Stay away from this company!
I had almost the exact same shipping and billing issues with Nadine West but in my case they took out $311 after saying on the site they took out $293, charging me despite having returned every item. A BBB complaint and many emails later and they can’t seem to understand that a credit to my account isn’t going to work because I found the choices awful. They too said it was because my package, that I returned the day after receiving, was strangely not received until 3 weeks later after my complaint was filed.
I really wish I would have found this Blog 2 months ago. I found an Advertisement on Instagram and decided to give this company a try. My first package was messed up so bad that I should have stopped there, but I decided to give them one more chance. They said it would get better. Well…2nd shipment came and I kept nothing. They charged my account over $566.79! Not to mention they charged a shipping fee and over charged my first order.
Not happy with them at all. I emailed and canceled my subscription. None of their clothes fit me and all of it seemed low quality. And the prices, I feel, are high for the quality that they send you. So I canceled. A few weeks later my neighbor brought over a shipment from NW. it had been delivered to their house by mistake. it was past the due date on sending back. I should have just kept the bag because after I sent it back I was balancing my acct and sure enough they charged me for the entire shipment. I’ve been trying to get my money back ever since. They want to give me store credit or put it towards my next shipment. I keep emailing them back and telling them I have already canceled and I don’t want store credit. It wasn’t my fault that I didn’t get the shipment. I know it isn’t theirs either. But I didn’t even know to be on the lookout for a package since I canceled. I just want my money back.
Your review is spot on. I received my first box. All the clothes were more inline for fall/winter. Yet it is April in NC where we see 70 and 80 degree weather in the Spring.. Nothing was seasonal. Clothes gave me Walmart vibes. Over $300.00 No ma’am!
The jewelry was a joke. Overpriced. Same jewelry you can find at Claire’s.
Nothing matched my style profile.
The FB reviews are very misleading.
I am a new customer to whole online clothing subscription thing, I am so glad I choose Nadine West. I received my first box about 10 days after signing up, and out of the 10 items I kept 2.
I have had to contact customer service twice and both times the response was quick, courteous, and professional. I have not been billed yet so I can speak to that process, but so far so good.
I am enjoying being a customer.
Nadine West is a complete fraud. I’ve kept a few items from them, but for the most part I haven’t liked anything in my shipments. Three times now they have made errors in shipments. The first time they charged me over $25 (I can’t remember the exact amount) because they said I kept a necklace. I did not, I don’t wear jewlery and I’ve even asked if they could stop including jewlery in my shipments. I checked all over my room just in case it somehow fell on the floor, but there is nothing. I can’t say for certain that this necklace was even in my shipment because as I said, I don’t want the jewlery so I didn’t pay much attention to exactly how many and what type of jewlery there was. If it was in the shipment, then someone swiped it or lost it at their facitlity when it was returned, because I absolutely did not keep it.
Instead of refunding me for this item, they offered a credit on my Nadine acct. I should have said no and fought for the refund, but given the small dollar amount I figured I wouldnt have too much trouble spending the credit. Another shipment said one of the items was a scarf but was actually earmuffs. And my most recent shipment the packing slip said there was a giftcard included, but I did not receive one. I shook out all the clothes, checked all the tissue paper in the trash…no giftcard. I emailed them right away to tell them the GC was not in the bag so they wouldn’t charge me for it.
Fast forward a couple weeks….yes, I do admit I returned the shipment late, so I was charged the full amount of the bag which was $340!!!! And holy hell, what was in that bag for so much, I’m seeing other people’s bags are worth $140-$160. I let them know that yes, I returned the bag late, but I did return it so can I please get that charge reversed on my credit card. They said sorry, the system won’t let us refund it, we can give you a credit.
Ummmm, I’m a single mom and that $340 hit my checking account hard. I cannot have that much taken out of my account, and furthermore I cannot afford to spend that much on clothes for just myself and since most of their clothes do not fit right and are ugly, it would take me forever to use up that credit (not to mention all of the monthly fee’s that would add up if I don’t not keep anything).
I’ve tried contacting them again, saying I understand why they charged me and it was my fault for sending it in late (though I really do not think I had the bag for as long as they say I did….given everyone else’s experience, I am certain the bag was not delivered to me as soon as they claim it was) so charge me a late fee or something, but since they DO HAVE all of their items back, it’s completely ridiculous to keep all of that money and only offer a credit that they know I will never come close to using it all. Most companies will offer a one-time exception to keep you as a customer, but clearly they do not care because they have my money, and they are obviously scamming a lot of other people as well.
I’m not even sure if I can dispute this with my bank as it is in their terms of agreement that late bags will be charged the full amount. So my choices are to either cancel completely and lose out on $340, or keep the subsciption to try to use some of the credit, but continue to incur $10 fees each month when I don’t keep anything, and subject myself to possibly more scams and being charged for things I don’t keep or never even received.
Oh, and that missing giftcard, in the last email I received, they said don’t worry, we were able to cover that with a credit so you weren’t charged. I asked for clarification on that, because to me that sounds like they’re taking some of MY credit on my account to cover a giftcard that I never received in the first place and told them as soon as I realized I didn’t receive it. Ugh!
Please, do not use this company, they are complete frauds!
I’m reading this on 5/20/2022 and the problems are still the same. I received a shipment late, the same day it was due back to them, and it was for $400! Customer service reps are telling me “the system doesn’t allow for refunds”. WHAT? So they sent me ANOTHER shipment full of poor quality, inconsistent sizing, and flat out ugly clothing. They said this was a “special shipment” so I could “get my money’s worth”. That whole warehouse isn’t worth $400. At this point, I’m going to have to call Chase and plead my case with them. Awful company.
I tried Nadine West and was charged for items I didn’t keep. I received a bag of the crappiest clothes I’ve ever seen – seriously, they looked like rejects from a thrift store. I also got a pair of earrings and a necklace. I tried everything on, decided that no way on earth was a bag of cheap polyester clothes worth what they were charging, and promptliy returned everything. I also went online and sent an email asking to cancel my account.
The bag the clothes was mailed in was falling apart when it arrived, and I was afraid that if the bag broke apart in mailing the jewelry would fall out. So I put the jewelry in the bottom of the bag with the clothes on top. A few weeks later I see that I was charged $54. I checked my account with NW and they claim I kept the jewelry. And now I get an email stating that my next bag of crap has shipped! I am calling them on Monday and this had better be fixed. Avoid this company, they are scammers!
So, I had started With Nadine West in about late March. I liked everything I had so I kept it. I was paying $9.98/month per the subscription rules (or maybe I misunderstood it.) so then somewhere between the first and second shipment. They charged $285.00 for the first shipment. I thought I was only supposed to pay $9.98/month, at that’s how it was explained to me. Then I explained to them what happened, that I kept everything. So then they sent me the second shipment and I kept that, too. Now they are trying to change me over $634.00. I am confused. If I keep everything, am I paying $9.98/mo. or the $9.98 plus the cost of the clothes? Someone, please help me!
Btw, after the 2nd shipment, I canceled the subscription, talking about my card number isn’t right. They are saying that I will have a penalty if I don’t pay them.
Here it is nearly halfway through 2022 and nothing has changed. They just charged me nearly $600 because, as they claim, the post office lost my package. This is after sending me a massive package of someone else’s returns, including items I’d received a month prior.
They’re garbage. They’ll lie and lie to get you to stay, and then screw you over more when you do.
Just received my first box. They sent me a lot of clothing!!!!. Did I sign up for this much? I’m not sure. 6 tops, 2 bottoms, one dress, 2 accessories. To sum it up. There is nothing that I couldn’t have found myself at Target for half the price. Tank tops and t-shirts made out of the thinnest material I have ever felt for $29.99 each!!!! There was a China headband with a matching scrunchy that I know I could get at the Dollar Store for yes $1. They wanted $12.99 for that. I am running to the post office to drop this off like a hot potato. I will be extremely upset if I get.charged for anything.
Small budget since my son passed. I have acquired additional expenses and I cannot afford 568 one order charges and then 600+ on a totally different order right after. Robbing me blind. Cancel me now. No reply anywhere. Buyers beware!!!
I have had so many issues with Nadine West. From ignoring my color requests, especially my absolute dislike of red and yellow. To repeated billing issues, ignoring rollover credits even when I contact them to remind them. Late delivery on my end and their end complicate things so much. I have also received at least six damaged packages, usually with items missing. They react best to these circumstances.
I suspended my account once but they reactivated it a month later.
Their jewelry, I most often send back. I can get similar items of better quality for a much better price at CVS. And in season.
You are right about getting things at the end of a season or totally unrelated to the current or pending season. Such as long sleeve, heavy material blouses in May. Ridiculous.
I’ve had the same exact problems but the 2nd time they wouldn’t return my money and only offered to credit my account over $200. Since they had received my whole package back like they were suppose to and I stopped my account but have still been charged and when I looked back was being charged for items I didn’t really keep or that weren’t even in my bag when I got it.
I subscribed for 2 months. I found that they sent multiple duplicate items in each bag, the quality of the clothing was sub par and they tried to charge me over $600 for a bag that was received late, badly damaged and was missing items from the packing slip. I had my bank put a hold on the charge because, initially I didn’t recognize the charge. Then, when I realized it was Nadine West, I was shocked to think that the items in the bag could possibly cost that much money!! I did keep 2 dresses and a kimono from my first bag for work but got nothing else of any quality or value and the color and style choices were WAY off from what I put on my profile. I also noticed that the jeggings and leggings that they sent me were NOT EVEN CLOSE to my size. I couldn’t get one leg into them even though they were labeled XL. Then I had to fight with customer service over returned items past their assigned date but I received the package after the date of return and I have no control over that. I would never recommend anyone sign up for their service. I used Stitch Fix for about a year and everything I got was extremely high quality. I didn’t keep a lot of the things that I received but what I did keep, I still wear regularly which is not going to be the case with the items that Nadine West sent.
I just received my first Nadine bag. I liked 3 of the items but if i kept them i would have paid $100. A pair of leggings and a strappy tshirt i can find on shein for $10 each and a dress that i can also i can find there for $25 at the most. They sent a pair of sunglasses that i would never wear because they literally would have broke in 3 days they were so cheaply made. One of the shirts came wrong side out and when i turned it to the correct side it was dirty and had grass on it. I don’t think they are looking very good at the returned items thats for sure.
My experience was absolutely horrific!!!!!! I have been over charged, I received 21 items instead of their “6-10” statement of how many items they send. They charged my account 592.00 10 days before I actually received my shipment. Regardless of what I did to contact them they would not respond. One of the items I might have considered had a hole on n the front of item. Total experience, I will NEVER TRUST a subscription clothing company again. They are still attempting to take 189.00 out of my checking acct and I don’t even know for what??????????? U have returned next to last shipment n have not received credit n I paused my acct when they informed me package was already en-route n I never received it. So sorry to be so blunt, I am in total shock at the way they try to sneak (steal) from u and are totally tied nsensitive to there customers needs it errors they have made
I would never ever recommend Nadine West to anyone. They are charging me for items I don’t have and 2 items that I did keep they said wasn’t on the list. Ask me for pictures and then charged me for those items as well. Just last night I checked my bank account and saw that they charged me almost $90 for my last package and I didn’t keep anything from it. Now they’re ignoring my emails and the phone number on the website is not in service go figure. It’s a shame that there are these types of companies that love to scam ppl out our hard earned money. I’m still waiting for an reply from them. I also filled a complaint with BBB. Hopefully I can get a refund because they took damn near $ 200 for stuff I didn’t keep. I’m just sick to my stomach over this because now my account is overdraft for the second time because of NADINE WEST. If you are thinking of getting a subscription with them I wouldn’t recommend it.
I signed up almost a year ago and received 3 or 4 shipments. Out of all of them, I kept one. single. pair. of earrings. I don’t like so much about how the company is run.
For one thing, in the styling profile, you can choose colors, but not shades. I could say that I liked purple, because I was thinking of deep jewel tones or bluish lavender tones, but I kept getting lighter pinkish/orchid purple items, which don’t look nice on me. I also said I liked green and instead of a nice forest or kelly green, I’d get lime & chartreuse. So that was annoying.
I also told them straight up no leggings, no athleisure/sportswear, and no animal prints. I received leggings and athleisure in EVERY package and a snakeskin print headband in one. Nobody who filled my order bothered to read my profile or check my feedback. I even received items with torn tissue paper that were clearly tried on by someone else without any care taken to close zippers, turn right-side out, or fold it properly, etc.
My final complaint is that I consented to receive text messages from them, but I kept getting these annoying pre-recorded phone messages. Nobody I know likes getting phone calls from unknown numbers and having to deal with that and the subsequent ridiculous voicemails was really obnoxious.
Nadine West doesn’t care enough about their clients. I’ve previously used Stitch Fix, which was amazing and the stylists were kind & lovely people who really tried to get me what I wanted. I got so many lovely things from them.
I cancelled because they deliberately don’t give you the sku numbers and conveniently omit pictures for one or two items. So when you didn’t really get what’s on the invoice, you can’t send it back & they charge you for it. Or you keep something, but the invoice was wrong (a more expensive item, of course) so you’re unknowingly overcharged. After asking for skus & catching these consistently shady errors a few shipments in a row, I gave up.
I’ve had a very similar experience. Do not use this service. Total scam! I wish I had don’t more research.
I had an issue where my return package was not processed correctly at the post office e and Nadine West received it back late. They charged me almost $700 for the shipment and refused to return my money even though they received the items back. It took over 20 emails to get them to cancel the subscription because they also kept making excuses as to why they couldn’t . Like you said in your post, what if a person can’t afford that? And it’s true, I can’t afford that and a dispute through my card company hasn’t worked either. I also received the same legging two months in a row and one month had two pairs in the same bag. Terrible service….
My thoughts about Nadine West mimic your review! I was afraid I was being picky and mean. The quality of their items are terrible. $34 for a pair of paper-thin joggers that wouldn’t last through 2 washes. I could find those items at Ross or a warehouse store but they would be half the price. I cancelled after getting my first shipment (which was an overly cram packed mailer that wasn’t even sealed when it was left on my front porch in the rain). I’m waiting for USPS to pick it up so Nadine West gets the scan so they will close my account. They offered 10% off to try again but no thanks. It did not feel personalized at all – one piece looked like a hipster should be wearing it and the next item looked like a grandma! Stitch Fix is more expensive but the quality is excellent!
I got scammed out of $379 I’m so pissed! Crappy quality clothes and instead of sending “4 to 8 items” I got 12! None of which matched my profile questionnaire. Disputing with my bank.
1st shipment was ok. Nothing fit, but these were the cheapest clothes ever!
It was as if no one read my profile. I had to get my Credit Union involved for my refund. I cancelled my subscription after the 2nd shipment, as clothes were wadded up and stuffed into a flimsy torn open pink bag. Who knows what they sent, as there was no shipping invoice. but they did take out $560 from my debt/checking acct. I canceled the subscription AGAIN, then put a stop payment on my account. But not before they sent me more junky, smelly, torn clothes. I sent everything back, with a copy of an email I sent them, reminding them of my cancellation. Remember there were NO INVOICES in these packages. No phone numbers, just email and website.
This has been going on since March 2022. It is now Sept. 2022.
My Credit Union- USAA – has resolved this situation by allowing NW to keep the money they charged my acct. Grand Total of $1302.40!!!! Because too much time has gone by. Even though I’ve been on NW case for months!
OUTRAGE!
All items were returned in a timely manner. I have nothing in my possession from this company.
I’m thinking, not only did they get all of their clothes back, I paid the shipping charges, plus a $25.00 fee for some ridiculous guarantee, they can resell them to some other dumb ass that didn’t do proper research on these rip-offs… and DOUBLE THEIR SALES!!! While I’m out a little more than AT LEAST $1300.00!!!
I was really disappointed with Nadine West as well. The first package was ok, my stylist picked out a dress that I ended up keeping (I actually would have preferred one of the pieces of jewelry but I noticed it was broken!!).
My second package was TERRIBLE. It was as though my stylist hadn’t even read my style profile. Not a single piece was anywhere near what I had in my profile, from cuts to colours (and in the middle of the summer they sent me a pair of thick fuzzy socks labelled as “winter socks” that they wanted $18 for!! They were worth maaaaaaybe 5 tops), and to top it off, one of the pieces that was supposed to have been in my package wasn’t there and in its place there was a dirty t-shirt with no tags :O
Fortunately CS took care of the t-shirt issue but it was a bunch of BS trying to resolve the rest of my complaints (I am not happy paying $10 for my “stylist’s” incompetance.
The clothes ultimately are not very good quality, either.
Nadine West is a horrible business! Their items are cheap looking and not well made nor designed. The main reason for these comments is that I have proof that I cancelled my subscription but Yet,
THEY STILL SENT ME A SHIPMENT AND CHARGED ME $183.26 AND WILL NOT REFUND MY MONEY EVEN THOUGH THEY RECEIVED EVERY PIECE BACK. Please spread the word and put this slothful business out of commission.
they cheated me out of almost $200.00. Do not use them!
I got my first shipment it had one shirt that said it was small but it was more like a XXXL, in all the colors I had said I DON’T want, there was a pair of leggings that were decent but a little too tight and a heart shaped gem necklace, which I did not select romantic style jewelry in my profile. None of the items even matched and I thought I’d be getting more of an “outfit.” I didn’t keep anything. No problems with shipping or payment… So I just got the email saying my next order has shipped. I looked at my profile for the details and it says the total cost is $425…… Uhm. I didn’t sign up for an outfit to cost that much, I am going to be seriously pissed if any of these shipping/payment issues happen with this order. I told them to cancel the shipment and my subscription because I don’t want any part of those problems. When I signed up, the ad asked if I’m tired of paying $50 for a single item or $500 for an outfit.. so I figured I’d be getting an outfit for less than $500.. $425 is not much less… And what they gave me was no where near as nice as the items in your photos, or in the photos in their ads for that matter. I was really hoping this subscription would work out as I’ve tried other makeup subscription boxes in the past and liked them. This is not what I signed up for.
Nadine West charged me $508 for things I returned. They’re saying it was returned late. I sent it back in time. I kept 3 things worth about $100 and it’s marked as such on my account with them. So they have their items back AND the $460 they charged me and the only way I caught this was when I saw the charge on my credit card. Very dishonest. They’re offering a credit and refusing to refund the money. I will dispute this with my credit card company at this point. I was a NA customer for several years. Post pandemic the prices have risen drastically. The quality has dropped drastically. They send me stuff rolled in a ball, inside out, deodorant stains…. They sent me the same pair of ripped jeggings that I sent back at least 4 months in a row. They sent 2 of them one month AFTER I said to stop sending them in my profile. Stay far away from Nadine West.
I am so glad I came across this review! I had literally just signed up thru the “free month” advertisement on Facebook. I just received my 1st package today and omg- I am so cancelling immediately. I filled out the styling quiz, included my sizes (all small btw, in the 0-3 range) and even added a note on how plain & comfortable my style is…. I also specifically noted I was only interested in tops and bottoms – never checked off the dresses. …
So my package comes and first of all, EVERYTHING IS PRICED AT OVER $30 EACH! EVERYTHING!! (Including the so called “silver” necklace they sent.) Second of all, the pair of ugly jeans they sent me are a freaking LARGE- what is the point in giving your sizes if they don’t even care?? They also sent me a dress (which to be honest, is actually cute), and a tank top for $33.95…. like wth? It’s fall!! Ugh. So frustrated. Reading these reviews, I will definitely NOT be giving them any more chances. This stuff could all be found at Walmart for like $12. Def not budget friendly! Thank you for sharing your experience! Lesson learned!
I subscribed to Nadine West in July 2022. In October 2022 I was ready to cancel the subscription and in November (this past Saturday, Nov 04th) I did just that after reviewing my bank statement and seeing two debits that totaled over $1000!!! I had previously sent an email to let them know I did not want to receive packages every two weeks and even enclosed a handwritten note in the very last package I did open. I’d only kept two or three of the items because some of the clothing is cheap-looking, flimsy and somewhat overpriced and I could actually find similar and/or better items at Cato, Ross, Burlington, TJ Maxx or other stores and pay less than what those items cost. Almost everything in my packages was priced over $30 each, (i.e. leggings at $34.99 or more) and usually several, pieces were sent that looked very similar, maybe a different color. Some of the clothing didn’t smell fresh. The very first package received had over $300 worth of items. One of the tops had something on it. The jewelry was overpriced and necklaces were always tangled/knotted. The last two packages were received in October within days of each other and since they didn’t honor my request to not have packages sent every two weeks, I didn’t open either package. I marked through my name and address on the label and wrote ‘Return to Sender’ and put them in a FedEx drop box. There is No excuse for the packages not to have been received at Nadine West. I sent an email requesting that the subscription be cancelled immediately and my money be refunded. I also let them know that I would be filing a complaint with the Better Business Bureau. Of course the email response stated that they would look into the issue, so at this point I am still waiting to hear from them. There is no way I would have spent over $600 on clothing and then spent over $400 on clothing within two weeks later AND certainly not on the clothing and items from Nadine West! I’ve purchased a total of eight items since subscribing and those were not purchased all at once. I thought this would be a good way to ‘shop’ without spending time in the stores, in the lines, etc., but it’s not. I’ll go in the stores before I purchase anything else via ‘Nadine West’…
I’m glad that most of you have gotten your refunds for items that were mischarged to your accounts. I’m in Hawaii, the shipment took over a month to come it. I sent the package back 2 days after I got it and a few weeks later got an email that my shipment was in limbo. Mind you, this is even after I went online and left feedback for each item that I sent back and was keeping.
I then noticed that they charged me $355 for the entire shipment that I sent back. After many, many, emails I was told that they don’t refund the monies. So, it has been since MAY 2022 that I have been that they have been sending me shipments trying to get me to keep items and credit me that way. I have since canceled my subscription because the packages take too long and I don’t want to get charged again. Luckily I check my checking balance daily and that was how I saw the charge. This put my checking account in the negative and I had a check that got returned.
I can’t stress enough how FRUSTRATING dealing with this has been. It’s now NOVEMBER, and I am still trying to get this matter settled.
I highly recommend you take pictures of the clothing you keep and the ones you send back as well as the receipt for your records for proof of purchase
Yes!!!!!! I have been fighting with Nadine West about charging my card $672 for ‘not returning a package on time’. It has been 13 days of almost daily communication and they still refuse to refund me my $672! I did return the package on time, but since I don’t have proof of that (even though the post office says it is on its way back to them after the PO scanned it late) they refuse to refund me. So it is still happening!! Save yourselves a nightmare, Ladies!
I had a similar experience with Nadine West. On my last order before cancelling, I received items that were summer weight, sleeveless, etc, although it was November and I live in the Pacific Northwest where we have real winters. I was also charged twice for my final order, which I just discovered and notified customer service about.
I just received my first shipment and my last. What a disappointment!! Basically, I received three plain knit shirts, two pairs of sweatpants, one pair of ok pants, a knit short sleeve dress, some plain jewelry, and a useless small zipper bag. All of the clothing was from the same label, Sheila Rose. It would have cost over $300. I could have found equivalent items at Walmart for a lot less! There was no consideration for the style quiz I completed. I have emailed to cancel and was offered a permanent 10% discount to stay. I do not like those sales tactics as it should have been offered to everyone. I did receive a personal phone call, thanking me for supporting a small business but think that was just coercion. I just hope I do not run into issues with billing as I am sending it all back.
Agreed! Nadine West makes unauthorized charges, does NOT follow preferences in your profile, and charges fees that are unacceptable. They charged me $657 for a shipment, agreed in writing that it was ok that I missed the deadline because of extreme health issues (MS, immunocompromised, COVID, and an urgent care visit), and said that they would provide me with a credit in early October which I could apply to future shipments. The only reason I kept anything from future shipments was because they said I could apply that credit. Except that they did not actually credit my account, and then charged me for clothes that I only kept because I was told I would have a credit. And they will not refund those totally unauthorized charges. They have been spamming me with “NadineWest loves you” voicemails and emails since I complained about this, which is particularly grating, since months later, the issue is still not resolved (though it would be condescending and annoying messaging under any circumstances anyway). Additionally, they charge you 9.99 if you do NOT keep anything they send. Which is a guarantee that you will get charged — because they do not follow the preferences in your profile. For example, I listed in my profile that I do not like animal prints. They sent me TONS of animal prints and then charged me 9.99 to not keep them. And they have been non-responsive when I complained about this. They have offered to give me a future credit for future shipments, but will not refund the unauthorized charges (will not reverse the theft). I don’t want hundreds of dollars of credit in a company that sends terrible tacky clothes that don’t match my preferences. I need a refund and need to be done. **** Under any circumstances, do NOT sign up for NadineWest. ****
My experience with them was AWFUL. They made two billing “errors” of over $600. I had to threaten them with a letter from an attorney to get my money back. They started sending late shipments and trying to charge me before I got them. I went to cancel and had to cancel 3 times… they kept asking “are you sure”… again I had to threaten with another letter to get them to leave me alone. I went to my bank and set up a block from that company so if they ever try to charge me it won’t go through. Nightmare.
I quit Nadine West after 2 tries, a year each. Always the same clothing over and over made of the same thin jersey knit. I got bored.
Nadine Wests clothes are equivalent to Old Navy. Their clothes are way too thin. The shirts are body hugging. I wear a size 16. Their clothes fit so to speak; but they are VERY casual. I’m s legal assistant and have a particular type of clothes I can wear. Nothing sent is work wear. Their jewelry is cheap. The packaging is horrible. I bought 4 just to maybe get my wardrobe up for day wear and stuck to truck club and Stitch Fix. Now that Trunk Club no longer is available; I’m in desperate need of another Nordstrom type clothing wear. I live in a rural area where clothes shopping is approximately 60 to 90 min away. Depending on which way we head. The rental clothing try from Gwynnie Bee was horrid experience. Their clothes was very worn down that was sent. Idk how often they send to customers; but be weary on looking forward to a picture via what you receive. Only tried once; and once was enough. My experience with fixing hasn’t been an issue with these companies as long as you’re honest about your body type. I’ve received winter clothes in the summer 🥵 I live in south Louisiana where we have no winters; or only a few days of it. I’ve mentioned this to every company and the only companies that adhere to my styles has been Trunk Club and stitch fix. Stiych Fix stylists will even email you and can request the same stylist every time. Whew! We all know the frustration this can be. I’m still trying out a few more new ones, but the BBB on one of these is 2 stars. Hopefully fashionistas will start opening their own companies bc thirds are really the wave of the future! Cuts back on having to build, upkeep on bills, etc. plus, the time it cuts back to customers is s huge win win
I signed up and didn’t receive my first shipment. Fed ex delivered it somewhere else and I can’t locate where. Customer service hasn’t charged me, but I was floored when I saw what was in the box. I likely wouldn’t have kept any of it. I asked for business casual and all of it looked regular casual… Leggings, tees, bare shoulder, nothing I could wear to the office. And they sent 14 pieces for a total of $435!!!!! I can’t afford that!!! When they advertised they were cheaper than stitch fix I thought I’d try them. Nope. As soon as I confirmed they weren’t charging me for the shipment I didn’t receive, I cancelled it.
I am canceling because I never received a package but they took $228,71
out of my bank account, for what?? I never received anything from them!
needless to say I am a very unhappy lady. I willl check into this further but
as of now I just want my money put back into my account. and canceled before they take more.
Wow! I wish I had read this sooner! I just logged into my NW account and found that last month’s shipment was charged to me in full (over $400!!). I only kept $68 worth of items. Granted, my return arrived back to them a few days late but still. They are telling me they can’t refund my money and only offering to give me a credit on future items or send a shipment that totals what they owe me. No freaking way! I don’t want more clothes from this shady company. I just want my money back so I can pay my bills and feed my family. Anyone have advice on how to get them to refund my money? Also, I just want to cancel this and be done with these awful thieves!
I wish I would have seen this site before I got involved with Nadine West company. They ripped me off by their slick little ways. They seemed to be very good when I contacted them regarding sending an order back. They sent me a return label and I couldn’t get it to print right because they did not send it in the right file format. Then when I finally just used the old one they said I had to have it returned when I had it in the process of shipping back. During that time they charged me $342. When I contacted them they just said oh it automatically withdrew do to the dates but I had been in communication with them so no worries. I didn’t have the funds returned so I contacted them again and they said it was policy that there were no refunds if you missed the return date. I get that, but I had kept in touch with them and never got the impression they would hold me to that date due to the complications. I fired and email right back and even copied and pasted the paragraph where they said no worries. A couple of days later I got an email that my email was undeliverable. That right there was proof they knew they had lied. What legit company refuses and email. I think they read it and saw I had pointed out what they had said. I didn’t think it would take 2 days to get an email that it was undeliverable. It would have been that day. Then to see a comment from a former employee was proof to me I was right. I am going to leave a negative review where ever I can. Since others gave details of their experience here I added mine and hope the reviews get read before people get mixed up with this company. Rant over…… lol 😤
You’re lucky you got your money back! They never sent me a packing slip in my box so I didn’t even know the date to return it. I sent it back as soon as I got an email saying they would be charging my card. I didn’t keep anything in the box, as it wasn’t worth the money in my opinion. The money, that’s another sore spot. I was charged nearly $500 for the things in the box. One of the things was something I could’ve gotten off of Amazon for a little over $10. I went through Better Business Bureau when they wouldn’t even consider refunding my money even though I canceled my subscription. They still insist that I use that $500 credit. On what?Things I don’t want? Apparently I’m out $500? That which I couldn’t afford and made my account over draw. Better Business Bureau did nothing but give them a negative review. I hope this helps someone else not lose their hard-earned money. I agree, Dia and Co were my favorite also.
This company appears to be operated by a bunch of crooks. After reading some of the reviews, I wish I had taken the time to investigate into this outfit a little more before I placed my first order. The clothes appear to have already been worn and were made of totally inferior materials and were way below my standards and what they wanted for them. I returned the clothes and immediately canceled my subscription. However, they sent me a second package of clothing that all I did was open it take the packing slip out put the label on the front and sent them back. I notified them that they were on the way, I have yet to get a refund of $209.94. They keep trying to get me to take different clothes in lieu of a refund. I am not interested in more clothes. I have disputed the charges with my PayPal account and I am going to try and find out how I can report them to the Better Business Bureau and any other agency that might be interested in their business practices. I have tried contacting them over the phone and cannot get a live person to talk with. As I said in the beginning., Essentially, they are nothing but rip off artist. I think Facebook should drop them and not let them advertise there anymore. I am going to suggest this to Facebook after voicing my opinion of the company, so take it from me, and leave these people alone do not get involved with them anyway at all.
I tried them twice; once I got a GIANT package with 30 or so items. NOTHING worked for me. But I figured my daughter might like some of it. It seemed reasonably priced for her to try. I bought one of the discounted gift cards for her.
When she tried to set up her account, it said it was a duplicate, which it wasn’t. Eventually, they got that straightened out, and she ended up getting her first package. The items are LOW quality and WAY overpriced. There is no place to enter the gift card information on their site, and everything I’ve found online says that they don’t take gift cards (though there is still an opportunity to buy them from the site).
I returned all the clothes they send. And never got a refund . My charge was $323.
It’s not worth it. They’re a scam. Big time been waiting for my $323 refund since July.